Voice & collaboration
Voice that works because the network under it does.
Most VoIP problems are network problems. We run business voice on the Bicom Systems platform, a carrier-grade PBX used by service providers worldwide, and we design the connectivity, QoS and SD-WAN underneath it. One provider for the call and for the path it takes.
What you get
- Cloud PBX with the features a business actually uses: ring groups, IVR, queues, voicemail to email, mobile and desktop softphones
- Microsoft Teams calling through Direct Routing, so staff keep one client and one number
- Numbers ported without downtime, and new geographic and non-geographic numbers in days
- Call recording and retention configured for POPIA and your industry rules
- Voice prioritised end to end: QoS on the LAN, SD-WAN steering on the WAN, failover to LTE
- Handsets, headsets and softphones provisioned, patched and supported by our service desk
Who it's for
Businesses with 10 to 500 extensions, multi-site companies, and sales or support teams that need queues and recording without a call-centre price tag.
What's included
Bicom Systems PBXware
Multi-tenant cloud PBX with gloCOM desktop and mobile clients, presence, chat, conferencing and CRM click-to-dial. Hosted in South Africa for low latency.
Microsoft Teams integration
Direct Routing to Teams Phone with your existing numbers, with the PBX handling queues, IVR and recording where Teams alone falls short.
SIP trunking & numbering
SIP trunks sized for your call volumes, porting managed with the carriers, DID ranges, and geographic numbers for every branch.
Contact centre
Agent queues, wallboards, call recording, reporting and CRM integration for sales and support teams, without a separate contact-centre product.
Network readiness
Assessment of LAN, Wi-Fi and WAN for voice, QoS design, PoE for handsets, and SD-WAN policy that keeps calls up when a link isn't.
Migration
From legacy PBX, ISDN or another VoIP provider, run as a project: parallel running, a cutover window and a rollback, so nobody misses a call.
Moving off an old PBX, or tired of dropped calls?
A voice assessment checks your numbers, your network and your call flows, and gives you a fixed-price migration plan.